by Rebecca Melsky December 18, 2020 3 min read
About a week ago, a very kind customer wrote in to say that two of the "Hello Chum" sharks dresses she received in the mail had two strange discolorations on the skirt. They seemed to line up perfectly with the tape that was on the clear plastic bag holding each dress.
"That's so strange!" we wrote back, and immediately sent her two new dresses assuming it was some one-off problem with the dresses she had received. But after we heard from another customer with the same problem, and the first woman's replacement dresses ALSO had these strange discolorations, we knew something was up.
Our warehouse checked the "Hello Chum" inventory - long sleeve dresses, sleeveless, snapsuits, scarves. OH NO. Every single one had the same problem: a faded discoloration in the exact shape of the tape sealing shut the bag storing the dress. Every. Single. One.
And THIS, friends, this is our mystery. Here is what we know:
Here is what we don't know: HOW??? WHY??? WHAT?????
Two last important things:
1) If you received a "Hello Chum" dress with this issue, please let us know - send an email to email@example.com.
2) "Hello Chum" dresses are now 50% off! The dresses themselves are still completely functional, so if you don't mind two faded tape marks, this is a great deal!
Thank you to everyone who responded to our Shark Dress Mystery with questions, theories, ideas, and advanced knowledge of adhesives, chemistry, fabrics, dyes, and so many, many useful things!
Truly, we are astounded by the level of expertise and information we've received. We are working our way through responding to all emails - thank you for your patience!
We have more info to gather and a few experiments to run, but the consensus of the extraordinary group of scientists and product managers who responded to our email is that the tape let off some kind of gas that permeated the plastic which caused the discoloration of the fabric. This may have been due to a change in chemical make up of the tape or the new color blue dye on the shark print or a combination of both.
We will keep you all posted as we gather more info!
by Ana Balich June 01, 2021 3 min read 3 Comments
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