Contact Us
Your Princess Awesome & Boy Wonder Customer Service Team
It's Thomas! Thomas is both your fulfillment specialist (he packs your package) and your customer service rep. He will be more than happy to help you with order changes, exchanges, returns, or anything else you might need. He responds between the hours of 9 am and 5pm CST from Chicago, Illinois. You can reach him at hello@princess-awesome.com.
Track Your Order
EMAIL US
Request a Return or Exchange
All returns and exchanges are processed via email at hello@princess-awesome.com. Thomas will be happy to assist you! All domestic returns and exchanges are always free! (Boy Wonder and Princess Awesome are sibling brands of the same company so Boy Wonder exchanges are processed through the same email address as above.)
Got an Idea?
We love hearing from you! Please send suggestions for themes and designs to ideas@princess-awesome.com. We get many suggestions and we read EVERYTHING. Designers and artists welcome!
Share Your Pictures!
Email your photos to info@princess-awesome.com or tag us on Facebook, Instagram, or Twitter.
Media Inquiries
We have a press kit available upon request. We are always happy to appear on podcasts or webinars (especially those hosted by students), and we're delighted to share our experiences with other fellow entrepreneurs.
All other questions or issues
Send us a note at hello@princess-awesome.com and we'll get back to you right away!
CALL US
Because we're home with kids and running Princess Awesome at the same time, we're not able to answer calls when they come in. But we are really good at checking e-mail. If you need help with something or want to speak with one of us on the phone, please e-mail hello@princess-awesome.com with your question and phone number, and we'll get back to you as soon as we have a quiet moment.
Our phone number is (415) 787-3720
Returns Policy
You may return most new, unwashed items within 90 days of delivery for a full refund. We'll also pay U.S. return shipping costs. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll also pay international return shipping costs. Restocking and reshipping fees may apply to purchases made using some special promotions.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please send an email to hello@princess-awesome.com.
Exchanges
Domestic exchanges are always free! We want you to be totally satisfied with your purchase.
Shipping
Standard USPS shipping to anywhere in the domestic U.S. is $9.95 per package (less for jewelry/accessory-only packages). Domestic orders over $100 ship for free. Shipping to Canada is $19.95 per package, and to anywhere else in the world (except Russia, the UK and the EU) is $34.95 per package. Unfortunately, due to regulations in the UK and the EU, we are unable to ship packages to customers there at this time.
International Customers: Please note that we cannot be held responsible for delays incurred by customs agencies. The customer is responsible for the cost of customs, duties, or taxes. We do not control these fees and they vary by country.